Refund policy

All sales are final. Our coffee is a food product and our orders are packed and shipped by our fulfillment partners, so we can't accept returns or exchanges for change of mind, including unopened coffee. If a coffee isn't what you hoped for, email us at hello@ridgelinetrailcoffee.com — we're happy to help you find a better match or share brewing tips.

Lost or undelivered orders
If your order hasn't arrived, email us with your order number. We'll check with the carrier, and if the package is confirmed lost, we'll send a replacement or a full refund.

Cancellations
Need to cancel? Email us as soon as possible. If your order hasn't shipped yet, we'll cancel it and refund you in full. Once an order has shipped, it can't be cancelled.

Refunds
Approved refunds go back to your original payment method within 10 business days; your bank may take a little longer to post it. If it's been more than 15 business days since your refund was approved, email us at hello@ridgelinetrailcoffee.com.